PRIVACY POLICY / PUBLIC OFFER

PRIVACY POLICY / PUBLIC OFFER

1. This Public Offer constitutes an offer addressed to an indefinite circle of individuals, whereby Skyball LLC (Registration Number: 286.110.818577, Taxpayer Identification Number: 02629193), hereinafter referred to as the “Service Provider” or the “Company,” offers to enter into an agreement for the provision of hot air balloon flight organization services. The agreement shall be deemed concluded between the Service Provider and the person accepting the terms of this Offer (hereinafter referred to as the “Passenger”) upon completion of a booking and/or payment.

2. We continuously improve our programs based on guest feedback and our own research. Therefore, our travel programs may be modified from time to time. If any service, product, or activity specified in the program is unavailable, we will offer the closest possible alternative.

Programs may be modified and/or entertainment activities may be substituted due to seasonal factors, adverse weather conditions, natural disasters, or requirements imposed by competent authorities.

3. The stated prices apply to flights taking place until November 1, 2026. Prices are indicated in Armenian Drams (AMD) and may be changed at the Company's discretion.

4. Considering the scale of organizational arrangements and the limited availability of our services, the following cancellation terms apply:

a) Cancellation or Modification of Individual Bookings

• More than 7 days before the scheduled trip — no cancellation fee;

• Between 7 days and 48 hours before the scheduled trip — cancellation fee of 50% of the trip price;

• 48 hours or less before the scheduled trip — cancellation fee of 100% of the trip price.

b) Cancellation or Modification of Group Bookings

• Between 14 and 7 days before the scheduled trip — cancellation fee of 50% of the trip price;

• 7 days or less before the scheduled trip — cancellation fee of 100% of the trip price.

• No refund shall be provided if a guest fails to attend the trip, arrives after its commencement, or voluntarily leaves before its completion.

• No compensation shall be provided in the event of postponement, reduction in duration, or modification of the trip due to adverse weather conditions or mechanical failures.

• The Company shall not be liable if any component of the trip becomes unavailable due to mechanical failures.

• A minimum number of participants is required for group trips. If the required minimum is not reached, guests will be offered an alternative option or a full refund.

• If the trip cannot be conducted due to adverse weather conditions, guests will be offered an alternative option or a full refund.

5. All meeting points are provisional and may be changed even at short notice due to road closures, traffic congestion, weather conditions, or mechanical failures.

The Company reserves the right, for safety reasons, to refuse participation of children in a particular flight.

6. Our trips are considered active leisure activities and generally require an adequate level of physical fitness. We do not recommend participation by pregnant women.

The Company shall not be responsible for any deterioration in a guest’s health condition, as each participant independently assesses and accepts the risks associated with participation.

7. The Company reserves the right to refuse service to any guest whose behavior may negatively affect the safety or enjoyment of the group.

By choosing our services, you agree to follow the pilot’s instructions and accept decisions made by the pilot for safety reasons.

Physical or verbal threats, as well as unacceptable behavior, may result in removal from the trip without any compensation. In such cases, the guest shall bear all subsequent transportation and related expenses.

8. Unless a participant has submitted a prior written objection, the Company reserves the right to use photographs and videos taken during the trip on its official website, social media platforms, advertising materials, and other marketing content.

9. There are no age restrictions for participation. However, the Company recommends participation for children aged 5 years and older, as younger children may become restless during the flight.

For children under 2 years of age, the use of a baby sling is mandatory.

A 50% discount applies to children aged 0–12 years for group packages.

10. An additional surcharge of AMD 40,000 applies to passengers weighing more than 100 kg when booking group packages.